System Support
We provide numerous support services through powerful communication platforms on the following systems:
- Cloud servers with distributed applications
- Stationary and mobile workstations
- IoT Devices
- Conventional servers on Linux, Windows and macOS-based
The goal of our support is to solve the problems efficiently, to provide you a pragmatic solution and to re-document the problem area.
- Adapt applications to changed or new requirements
- Creation and continuous monitoring of application-specific function reports
- Innovative out-of-the-box solutions
- Pro-active monitoring of system operation
- Take countermeasures before a problem becomes acute
- Remote maintenance
- Troubleshooting
Cloud Enabler
Cloud computing represents an innovative solution for IT environments that meet the requirements of the individual needs.
We compose a cloud environment for you according to your requirements and with the latest tools in the IaaS model.
We compose a cloud environment for you according to your requirements and with the latest tools in the IaaS model.
- Realize your IT landscape in a modern, efficient and dynamic cloud environment for your applications of tomorrow
- Porting existing systems into the cloud as a full-service provider
- Consulting on all aspects of the cloud
Network Support
The communication network of your IT infrastructure is the lifeline of your technology. We allow that the life line is operating undercritical and highly stressed conditions, and is able to handle increasing workloads flexibly. In addition, we are setting the most innovative Monitoring tools from our labs for the proactive detection of load center points.
- Optimization of network architectures
- Orchestration of critical system environments
- Innovative VPN solutions for globally networked applications
User Helpdesk
Our user helpdesk is designed according to your requirements and supports you and your users for your hardware and software applications in the multichannel with remote maintenance tools, live sessions and telephone support in accordance with the ITIL standard.
- Fast and uncomplicated on-site support and remote maintenance
- Take over and optimize an existing service desk
- Agreement of individual service-levels
- Immediate customer communication via instant messaging systems and live support